If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 14 days from the date you purchased it – for preorders, this is extended to 7 days after you receive it.
Any product you return must be in the same condition you received it and in the original packaging.
Buyer pays for return postage, except in cases of damaged or faulty goods.
In the case of damaged or faulty goods, the buyer will be supplied with a label, asked to repackage the product safely, and return it via a local drop-off location.
We will refund cancellations within 24 hours of the request, and returns within 24 hours of the products being received.
We believe your board game should arrive in perfect condition
We regularly recycle boxes (sorry if it looks like Amazon have sent it to you!) but we pride ourselves on excellent packaging and using reputable delivery firms.
We understand that for many people, game boxes are a piece of art you put on your shelves, and the condition of the box is important. If you believe your game has been damaged in transit (even if only cosmetic) please contact us, and we will replace the game at our cost (in the rare situation where we cannot source a replacement, we’ll work with you to find an alternative form of compensation).
Please note: this offer is for everything in the ‘board and card game’ category, CCG bundles/collectors boxes, and RPG books. We will not usually accept returns at our expense due to cosmetic damage on booster boxes or miniatures games (because the boxes themselves are flimsy and not designed for collecting). Please contact us in advance if you would like to ensure your booster box arrives in pristine condition.
We use biodegradable void fill, bubblewrap and boxes for nearly all products! The only thing that isn’t green is the tape – but we’re working on that too!
We aim to ship your order within 24 hours.
We offer FREE DELIVERY on all orders £20 and over to the UK, or a flat fee of £3.99 for all UK addresses for orders under £20. Please contact us for international rates.
Standard shipping uses a 2-3 day service (typically, Royal Mail second class).
We offer express shipping for +£3, with 1-2 day shipping (typically, Royal Mail first class or DPD).
Local delivery within Hartlepool is free, and we deliver next day (or by request).
Items with the tag “small item” are sent as a large letter, so we reduced the postage to £1. If any non-small items are bought at the same time, the postage reverts to £3.99
Contact us on firstname.lastname@example.org or 01429 597577 for more information.